Returns Policy
At Home Story, we want you to be happy with your purchase. This policy outlines our exchange options for damaged or defective items.
Exchange for Damaged/Defective Items (7 Days)
We understand that sometimes products arrive damaged during shipping. If you receive a damaged or defective item, we'll gladly exchange it for a new one (subject to availability) within 7 days of delivery.
Eligibility Requirements:
The item must be unused, unaltered, and in its original packaging with all accessories.
You must report the damage or defect within 7 days of receiving the item. Send us a detailed description and clear photos of the issue.
Damage caused by misuse, neglect, or normal wear and tear is not covered.
How to Initiate an Exchange:
Contact customer support within 7 days of receiving the damaged item at +92-329-8760657..
Provide your order number, a detailed description of the issue, and clear photos..
Our team will review your request and guide you through the exchange process.
Shipping Costs:
We'll cover the shipping cost to send you the replacement item for eligible exchanges.
Refunds:
Exchanges are for the same item, we do not currently offer refunds.