Returns Policy

At Home Story, we want you to be happy with your purchase. This policy outlines our exchange options for damaged or defective items.

Exchange for Damaged/Defective Items (7 Days)

We understand that sometimes products arrive damaged during shipping. If you receive a damaged or defective item, we'll gladly exchange it for a new one (subject to availability) within 7 days of delivery.

Eligibility Requirements:

The item must be unused, unaltered, and in its original packaging with all accessories. You must report the damage or defect within 7 days of receiving the item. Send us a detailed description and clear photos of the issue. Damage caused by misuse, neglect, or normal wear and tear is not covered.

How to Initiate an Exchange:

Contact customer support within 7 days of receiving the damaged item at +92-329-8760657..

Provide your order number, a detailed description of the issue, and clear photos..

Our team will review your request and guide you through the exchange process.

Shipping Costs:

We'll cover the shipping cost to send you the replacement item for eligible exchanges.

Refunds:

Exchanges are for the same item, we do not currently offer refunds.